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19. Personal Development
|  | | A. | Scope | | | B. | Product Knowledge | | | C. | Customer Orientation | | | D. | Business Target | | | E. | Personal Growth | | | F. | Records and Review | | | G. | Target Market | | | H. | Trustworthiness | | | I. | Long Term Relationships | |
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20. Behavioural Aspects
| | | A. | Motivation | | | B. | Morale | | | C. | Communication Skills | | | D. | Persuasion Skills | | | E. | Analytical Ability | | | F. | Behaviour with others | |
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21. Miscellaneous Matters
22. Fundamentals Of Agency Law
| | | A. | General Agency Law | | | B. | Insurance Agent | | | C. | Other Intermediaries | |
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